Get in Touch With Us
This page tells you how to reach the editorial team behind Top Online Casinos, what kinds of questions we can actually help with, and where to go instead when your issue belongs with a casino operator, a state regulator or a support organization. We research and publish reviews of US online casinos — we do not run one, hold player funds or process withdrawals.
How to contact the editorial team
Email is the only channel we operate. Write to [email protected] and a person on the team will read it. We aim to reply within two business days, and longer around US public holidays.
Messages get answered faster when they include the specifics. Useful detail looks like this:
- The page on river-roots.com you are writing about, and the date you read it.
- The casino brand involved, if any.
- The state you are playing from — availability, licensing and payment options differ enormously state to state.
- For a factual correction: what we published, what you believe is accurate, and a source we can verify.
Please do not send account numbers, full card details, Social Security numbers or copies of ID documents. We have no way to act on them and no reason to hold them.
Where we earn money, and what that does not change
Some links on this site are commercial. If you open an account with a casino after following one, the publisher may receive a commission from that operator. That arrangement is a reason to tell you about it here, before you read anything we recommend. It does not buy a position in our lists, it does not change an editorial rating, and it does not stop us publishing a limitation next to a brand that pays us. If you think a review reads like it was bought, say so in an email and point to the sentence — that is a message we will take seriously.
What we can help with — and what we cannot
| Bring this to us | Take this to the operator or regulator |
|---|---|
| Errors or out-of-date terms on a page we published | A pending or blocked withdrawal on your account |
| Questions about how wagering requirements, bonus expiry or cashout caps work in general | A bonus that was removed or voided from your balance |
| Suggestions for casinos, payment methods or state guides to cover | KYC and identity verification documents that were rejected |
| Feedback on the site, including how it reads on a phone | Source-of-funds checks holding up a payout |
| Partnership and advertising enquiries | Self-exclusion requests and account closure |
We cannot open, close, unlock or credit any casino account. We cannot escalate a payout on your behalf. What we can do is explain the terms you signed up to, in plain English, and tell you which door to knock on next.
Bonus and payment questions we get most
A large share of reader mail is about money — what an offer really costs, and how long it takes to get anything back. Some general ground rules before you write:
- Deposit bonuses are not free money. A match percentage applies to your own deposit, and the combined amount usually carries a wagering requirement — a multiple you must stake before a withdrawal is possible. Slots normally contribute 100%, while blackjack, roulette and baccarat often contribute far less or nothing at all.
- Check the maximum bonus bet. Many welcome offers cap the stake per spin or hand while bonus funds are live. Exceeding it is one of the most common reasons winnings get voided.
- Look for the cashout limit. No-deposit bonuses and free spins frequently cap what you can withdraw from the winnings, regardless of what lands on screen.
- Expiry runs from credit, not from first use. Bonus balances and free spins usually die on a clock — often days, sometimes hours.
- Minimum deposits and minimum withdrawals differ. A $10 minimum deposit sitting alongside a $50 minimum withdrawal is common, and it catches people out.
On payments, availability for US customers varies by operator and by state. Debit cards are the most widely accepted deposit route; credit card deposits are declined by some issuers and treated as cash advances by others. ACH bank transfers and wire transfers are typically the slowest to arrive but the most reliable for larger sums. E-wallets, where an operator supports them, tend to be quickest on the payout leg; PayPal availability is limited to certain state-regulated operators and should never be assumed. Fees, daily and monthly withdrawal limits, and the length of a pending or reverse-withdrawal window are set by each casino — always read them on the operator's own cashier page rather than taking our summary as final. Verification is the usual bottleneck: completing KYC before you request a payout, not after, saves days.
Questions about specific casinos we list
Readers often write asking why a particular brand sits where it does. Our ratings are editorial judgments formed from published research into terms, game range, payment options, support and complaints handling. They are not customer-review scores and nothing on this site has been play-tested. Three of the brands we are asked about most:
Raging Bull — the headline offer, and the arithmetic behind it
Raging Bull sits at the top of our list (editorial rating 10.0) because its advertised package is the largest on the page and its slot catalog is deep. The offer is 410% up to $10,000 plus 50 free spins, and the conditions matter more than the headline: a match that size is a maximum, not a typical credit, and reaching anything near $10,000 in bonus funds requires a substantial deposit of your own. The free spins are normally tied to named games. Limitation: very large match bonuses almost always carry heavy wagering requirements and tight maximum-bet rules, which makes the practical value far lower than 410% suggests. Read the wagering multiple and the bet cap before you deposit.
Magician Bet — the one to email us about if wagering is your sticking point
Magician Bet (9.9) is on this page for a different reason: its advertised 101% no-wagering offer removes the playthrough problem that generates most of our reader mail. A bonus with no wagering requirement means winnings are, in principle, withdrawable without staking a multiple first. Limitation: no-wagering offers are usually smaller in cash terms and often replace playthrough with other conditions — maximum win caps, game restrictions or a short expiry window. Check what replaced the wagering requirement before you assume it is unconditional.
Slots of Vegas — a slots-first catalog with a game-specific bonus
Slots of Vegas (9.8) earns its place on a reel-heavy library, including progressive jackpot titles. Its offer is 375% plus 50 free spins on Cash Chaser, which ties the spins to one specific game — fine if you like it, wasted value if you do not. Limitation: table game and live dealer coverage is thin next to the slot range, and offers weighted toward slots typically exclude blackjack, roulette and baccarat from wagering contribution entirely.
Uptown Aces (9.8, 600% for new players), Card Crush (9.6), Zumba Cards (9.4, 250% deposit bonus up to 250 SC), BetUS (9.3, 200% up to $4,000), Amazon Jackpots (9.3), Slots and Casino (9.2, 500% up to $2,500 across three deposits) and Bets.FM (9.1, 225% plus 225 free spins) also appear in our rankings. The same rule applies to all of them: the percentage is the advertisement, the terms are the product.
Games, and what we can explain
If your question is about what you are actually playing, we can help with the concepts rather than the outcome. Slots vary by return to player (RTP) and volatility — a high-volatility game pays less often but larger, which interacts badly with a short bonus expiry. Progressive jackpots pool contributions across players and often require a maximum-qualifying bet. Table games — blackjack, roulette, baccarat — have their own house edges and are commonly restricted under bonus terms. Live dealer rooms stream real tables with human croupiers and usually carry higher minimum stakes. Outcomes on virtual games are produced by random number generators; independent testing of those RNGs is something a licensed operator should be able to evidence. Mobile apps and browser play generally share the same game engines, though catalogs can be smaller in-app.
Sports betting and other product lines
Several operators we cover run more than a casino. BetUS, for example, is known primarily for sportsbook betting alongside its casino floor, and sweepstakes-style brands such as Zumba Cards and Amazon Jackpots operate on a coin or Sweeps Coins model rather than direct cash wagering. These sit under different rules: sportsbook promotions are usually structured as bet credits with their own settlement conditions, and sweepstakes play uses purchasable and promotional currencies where redemption rather than withdrawal is the relevant term. If you email us about a bonus, tell us which product line it came from — casino, sportsbook or sweepstakes — because the terms rarely transfer between them.
Legal standing, eligibility and where complaints go
You must be at least 21 in most US jurisdictions to play casino games for real money, and 18 or 21 depending on the state and product elsewhere. There is no single federal license for online casinos in the United States. Regulation is state-level: a handful of states license and supervise online casino operators through their own gaming commissions or divisions of gaming enforcement, and legal availability differs from one state line to the next. Accepting customers from a state is not the same thing as being authorized to serve that state — verify an operator's license status with the relevant state regulator before depositing, and treat any claim on this site as a starting point for your own check rather than the end of it.
If you have a complaint, the order that works is: raise it with the operator's own support and get a written ticket reference; escalate through the operator's formal complaints procedure; then, if the operator is state-licensed, file with that state's gaming regulator, which publishes its own dispute process. We can point you toward the right regulator for your state, and we will publish what we can verify about a pattern of complaints — but we have no authority over any operator and cannot guarantee a payout or a particular outcome.
If gambling has stopped being fun
Write to us and we will point you to support, but you do not need to wait for a reply to act. Licensed operators are required to offer deposit limits, loss limits, session reminders and self-exclusion, and those tools take effect immediately from within your account. Several states also run their own self-exclusion registers covering all licensed operators in that state. Blocking software installed on your own devices adds a layer that an account setting cannot. In the US, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24 hours a day. Gambling is entertainment that costs money — it is not a way to make money or to fix a financial problem, and any page on this site that reads otherwise is one we want flagged.
Corrections, sources and how we check
Our pages are compiled from published operator terms, state regulator registers and software provider documentation, then reviewed by our editorial team. Nothing here is based on staff play or test deposits. Offers, wagering terms and payment availability change frequently and without notice, so we date our checks — the figures on this page were last verified on Sep 25, 2026 by Cameron Franklin. If something has moved since, tell us and we will update it and note the change.
Before you write
Most questions we receive already have an answer on the site, so it is worth a look first — our comparison work, including our guide to Best Non GamStop Casinos 2026, covers the ground in more depth than an email exchange can. If it does not answer you, send us the specifics and we will take it from there. No sales follow-up, no newsletter signup attached to a reply.